Contact US

Orders are charged in USD and shipped from our location in Burnaby BC, Canada.

USA Shipping

Shoes ship via UPS at a flat rate of $19.95 USD

Returns/Exchanges will accept returns and/or exchanges for products purchased through our website. If you purchased your product through one of our retail store partners, please return the product directly to the one where you purchased it. Our refund policy for online sales direct from is any request for refund must be made with-in 30 days of original purchase. For items to qualify for refund they need to be in new condition with all original packaging. Please contact us to get a return shipping label to send the item back. For exchanges you will place need to place a new order.

Please send returns/exchanges to:

Recreation Outfitters Inc.
3058 Beta Ave,
Burnaby, BC
V5G 4K4

Phone: 604.320.3350
Toll free Phone: 1.888.322.3351

Please take a moment and send us and email at to attain a return authorization number. is not responsible for packages lost in transit to our office.

If your original purchase was made via credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. Easy enough.